Privacy Policy

At Sagshawal, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make purchases, or interact with our services.

Information We Collect

Personal Information

When you interact with Sagshawal, we may collect the following personal information:

Account Information:

• Full name
• Email address
• Phone number
• Date of birth (optional)
• Gender (optional)

Billing and Shipping Information:

• Billing address
• Shipping address
• Payment method details (processed securely through payment gateways)
• Transaction history

Communication Information:

• Customer service inquiries
• Product reviews and feedback
• Newsletter subscriptions
• Social media interactions

Automatically Collected Information

Website Usage Data:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website
• Date and time of visits
• Device information

Cookies and Tracking Technologies:

• Session cookies for website functionality
• Persistent cookies for user preferences
• Analytics cookies for website improvement
• Marketing cookies for targeted advertising

How We Use Your Information

Primary Uses

We use your personal information for the following purposes:

Order Processing:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Handle returns and exchanges
• Process payments securely

Customer Service:

• Respond to your inquiries and requests
• Provide customer support
• Resolve disputes and issues
• Improve our services based on feedback

Marketing and Communications:

• Send promotional emails and newsletters (with your consent)
• Inform you about new products and special offers
• Provide personalized shopping recommendations
• Conduct customer surveys

Website Improvement:

• Analyze website usage patterns
• Improve website functionality and user experience
• Develop new features and services
• Ensure website security

Legal and Security Uses

• Comply with legal obligations
• Prevent fraud and unauthorized activities
• Protect our rights and property
• Enforce our terms and conditions

Information Sharing and Disclosure

Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

Payment Processing:

• Secure payment gateways (Razorpay.)
• Credit card processing companies
• Banking institutions

Shipping and Logistics:

• Courier and delivery services
• Logistics partners
• Warehousing services

Technology Services:

• Website hosting providers
• Email service providers
• Analytics services (Google Analytics)
• Customer support platforms

Marketing Services:

• Email marketing platforms
• Social media advertising partners
• SMS service providers

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our customers
• Investigate fraud or security issues

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity, subject to the same privacy protections.

Data Security

Security Measures

We implement comprehensive security measures to protect your personal information:

Technical Safeguards:

• SSL encryption for all data transmission
• Secure servers with firewalls
• Regular security audits and updates
• Access controls and authentication systems

Physical Safeguards:

• Secure data centers
• Restricted access to facilities
• Environmental controls

Administrative Safeguards:

• Employee training on privacy and security
• Data access policies and procedures
• Regular monitoring and compliance checks

Payment Security

• We do not store complete credit card information
• Payment data is processed through PCI-compliant payment gateways
• All financial transactions are encrypted

Your Rights and Choices

Data Access and Control

You have the right to:

Access Your Information:

• Request a copy of your personal information
• Review your account details and transaction history

Update Your Information:

• Modify your account information
• Update billing and shipping addresses
• Change communication preferences

Delete Your Information:

• Request deletion of your account and personal data
• Remove specific information (subject to legal requirements)

Communication Preferences

Email Communications:

• Unsubscribe from marketing emails at any time
• Manage newsletter subscriptions
• Control promotional communications

SMS Communications:

• Opt-out of SMS notifications
• Manage delivery updates preferences

Cookie Management

You can control cookies through your browser settings:

• Accept or reject cookies
• Delete existing cookies
• Set preferences for different types of cookies

Data Retention

Retention Periods

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes and enforce agreements

Specific Retention Periods:

• Account information: Until account deletion or 3 years of inactivity
• Transaction records: 7 years for tax and legal compliance
• Marketing communications: Until unsubscription
• Website analytics: 26 months (Google Analytics default)

Data Deletion

When information is no longer needed, we securely delete or anonymize it using industry-standard methods.

International Data Transfers

Cross-Border Processing

Your information may be transferred to and processed in countries other than your residence, including:

• Cloud storage providers
• International payment processors
• Global logistics partners

Data Protection

When transferring data internationally, we ensure adequate protection through:

• Standard contractual clauses
• Adequacy decisions
• Appropriate safeguards

Children's Privacy

Age Restrictions

• Our services are not intended for children under 13 years of age
• We do not knowingly collect personal information from children under 13
• If we discover we have collected information from a child under 13, we will delete it immediately

Parental Rights

Parents or guardians may:

• Review their child's personal information
• Request deletion of their child's information
• Refuse further collection of their child's information

Cookies Policy

Types of Cookies We Use

Essential Cookies:

• Required for website functionality
• Shopping cart management
• User authentication
• Security features

Analytics Cookies:

• Google Analytics for website performance
• User behavior analysis
• Traffic measurement

Marketing Cookies:

• Targeted advertising
• Social media integration
• Conversion tracking

Preference Cookies:

• Language settings
• Currency preferences
• User customizations

Managing Cookies

You can manage cookies through:

• Browser settings and preferences
• Cookie consent tools on our website
• Third-party opt-out tools

Updates to This Privacy Policy

Policy Changes

• We may update this Privacy Policy periodically
• Material changes will be communicated via email or website notice
• Continued use of our services constitutes acceptance of changes
• Previous versions will be archived for reference

Notification Methods

• Email notifications to registered users
• Website banners and notices
• Social media announcements for significant changes

Contact Information

Privacy Inquiries

For questions about this Privacy Policy or your personal information:

Data Protection Officer:

• Email: info@sagshawal.com
• Phone: 7006248834
• Address: Khimber Hazratbal Srinagar, Kashmir, India

Customer Service:

• Email: info@sagshawal.com
• Phone: 7006248834
• Hours: Monday - Saturday, 10:00 AM - 6:00 PM IST
• WhatsApp: 7006248834

Response Time

We will respond to privacy inquiries within:

• 5 business days for general inquiries
• 30 days for data subject requests
• 72 hours for security-related concerns

Governing Law

This Privacy Policy is governed by:

• Indian privacy laws and regulations
• Information Technology Act, 2000
• Personal Data Protection Bill (when enacted)
• International data protection standards where applicable

Additional Information

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.

Social Media

When you interact with us on social media platforms, your information is also subject to the privacy policies of those platforms.

Testimonials and Reviews

With your consent, we may display customer testimonials and reviews on our website. These may include your name and location, which you can request to be anonymized or removed.

By using Sagshawal's website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy.