Terms and Conditions – SagShawls

Welcome to SagShawls – your trusted destination for authentic Pashmina shawls in Kashmir. These Terms and Conditions ("Terms") govern your use of our website https://www.sagshawls.com and your purchase of any products offered.

By accessing our site or purchasing from SagShawls, you agree to these Terms. Please read them carefully before using our services.

1. General Information

SagShawls is operated from Kashmir, India, offering handcrafted, 100% authentic Pashmina shawls to customers worldwide. All content, including product descriptions, images, logos, and website design, is the intellectual property of SagShawls and may not be reproduced without permission.

2. Eligibility

By using our website, you confirm that:

• You are at least 18 years old
• You have the legal authority to enter into binding contracts
• You agree to comply with all local laws regarding online shopping and imports (if applicable)

3. Product Descriptions and Authenticity

We pride ourselves on selling genuine Kashmiri Pashmina shawls. Product descriptions, images, colors, and pricing are as accurate as possible. However, minor variations may occur due to the handcrafted nature of our products.

4. Orders and Payment

Order Acceptance:

Once an order is placed, you will receive an email confirmation. We reserve the right to cancel any order due to pricing errors, stock issues, or suspected fraud.

Payment Methods:

We accept payments via:

• Credit/Debit Cards
• UPI and Net Banking (India)
• PayPal and other secure international gateways

All transactions are processed securely. SagShawls does not store your payment information.

5. Shipping and Delivery

We ship globally from Kashmir using trusted courier partners. Shipping timelines may vary depending on your location and customs procedures.

• Domestic delivery: 5–7 business days
• International delivery: 7–14 business days

For full details, please refer to our Shipping Policy.

6. Returns and Exchanges

Your satisfaction is important. If you are not fully satisfied with your Pashmina shawl purchase, you may be eligible for a return or exchange, subject to our Return Policy. Note:

• Returns must be initiated within 7 days of delivery
• Products must be unused and in original condition
• Custom or made-to-order items are non-refundable

7. Intellectual Property

All content on sagshawls.com – including product images, brand names, and original descriptions – is protected by copyright and trademark laws. You may not reproduce or distribute any content without our written consent.

8. Limitation of Liability

SagShawls is not liable for:

• Any damages resulting from use or inability to use the website
• Delays in delivery due to external factors (weather, customs, etc.)
• Third-party links or services beyond our control

We strive to ensure a seamless experience for our customers shopping for handmade Pashmina shawls in Kashmir.

9. Account Responsibilities

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

10. Modifications to Terms

SagShawls may update these Terms at any time without prior notice. Changes will be effective immediately upon posting on the website. Continued use of the site implies acceptance of the updated terms.

11. Governing Law

These Terms are governed by the laws of the Union Territory of Jammu & Kashmir, India. Any disputes will be handled by the appropriate courts located in Srinagar, Kashmir.

12. Contact Us

If you have any questions regarding these Terms and Conditions, please contact:

SagShawls
Website: https://www.sagshawls.com
Email: info@sagshawls.com
Phone: 7006248834
Location: Khimber hazratbal srinagar 190006